Due to the current situation related to the coronavirus, we understand you may need to change your travel plans. To get the latest info, contact the property you booked to check if they can accommodate you. You can also visit our Help Center for support with making changes to your booking.

Due to the current circumstances, it may take us longer than usual to respond to any questions you send us. Thanks for your patience.

HoldInn.com | Terms & Conditions

User Agreement

  1. Holdinn.com (referred to afterward as ‘’we’’ or ‘’us’’) provides a search for and booking hotels, Accommodations (Apartments and Resorts), and other online booking services.
  2. "user" or "users" in this agreement refers to anyone who uses holdinn.com in any means or how.
  3. These terms apply to the use of or booking made through Holdinn.com
  4. These terms are applied to the user who uses holdinn.com or book through holdinn.com
  5. Holdinn.com is an avenue to show the hotel services declared by its providers and does not own these services.
  6. Holdinn.com enables its users to perform and confirm booking from the service providers.
  7. Services data including the prices, other services details, availability, and pictures added to the holdinn.com platform are real information provided and updated by the service providers. Although we give high care to assure the validity of the information, specifications, and services offered, however, information including prices and availabilities are a direct responsibility of the service provider in the holdinn.com platform.


8- A booking is confirmed based on the policy and its terms that are displayed during booking for each room and booking option. Based on this, the booking confirmation number is issued after completing the confirmation process.
9- Check-in and Check-out times are according to the terms of the service providers. The date of arrival and date of departure are according to the Gregorian calendar and since the Hijri calendar may vary it is displayed only for help. If there is any difference the Gregorian calendar is the reference.
10- The service provider might deduct any amount from the booking cost to confirm a booking according to the booking confirmation policy.
11- After booking confirmation, the user may have to fulfill any further requirements, in some cases by the service provider, to keep the validity of the booking confirmation.
12- if not paid before arrival, the user must show the booking receipt and pay the booking fees to the service provider.
Booking cancellation:
13- Users can cancel booking according to the booking cancellation policy, which has been determined before booking by the service provider.
14- Holdinn.com does not charge any fees for cancellation, however, booking cancellation policies and conditions determined by the hotel or the service provider will be applied.

Discounts and encouraging offers:

15- Discounts and Promotions and are offered when available and all information on this site vulnerable to the availability or lack thereof can be canceled at any time.
16- Discounts and Promotions are set according to its terms and conditions.

Best prices guarantee :

17- Holdinn.com does not apply any booking fees, furthermore, we endeavor to enable the lowest possible prices provided by service providers.
18- A different rate might be for the same room but have differences in policies, or services, or included meals.
19- Currency converter tool to show rate in a different currency, but booking will be in service provider main currency.

Classification and data:

  • 20- Hotels classification is based on stars and class rating as the official rating. More stars are better while first class is the top of the class rating. It shows total quality and value. Classification is considered by services and facilities available in the hotel. The following summary a general idea about each classification:
    • (Two stars) varies between hotels and small to middle-sized apartments offers more facilities. It might offer a variety of services that include foods and drinks.
    • (3 Stars) usually, these hotels or apartments are of a size that enables them to offer enhanced employees with better quality and a group of facilities. The reception office and public areas will be wider. All the bedrooms will contain internal fittings and there might be room service.
    • (4 Stars) there is a clear difference in the level of the furniture, decoration and fittings quality between this level and the lower rank ones. The bedrooms are usually wider than those that exist in the hotels and apartments with the lower rank. Also, there might be other services that can be provided such as carrier, 24 hours room service, cleaning and ironing clothes services and dry cleaning services, etc.
    • (5 Stars) these hotels should contain wide and luxurious accommodation from all aspects. Guests’ requirements’ are highly considered.

Business Booking:

21- Business booking and group booking can be done through holdinn.com business booking tools.


22- There might be modifications or adjustments to the information related to the services, only the service providers are responsible for keeping the information update accurate.
23- Although we take maximum precautions to provide an update and accurate information, however, we don’t offer any guarantee whatsoever. We shall not be liable for any incorrect or different information from the service providers.
24-  Holdinn.com is an avenue to process booking confirmation through its platform. Holdinn.com does not own any of the booked services, thus, shall not be liable for booked service.
25- There might be an update or a change to these terms from time to time. Any updates or changes will be put in these terms. It is the user's responsibility to check these terms before using the site.


Okay   Yes No

Contact Us

Do you need chat?

Search, select, and book through holdinn.com online directly from the hotel we guarantee the lowest price, you do not need to contact us.

Chat or calls from Sunday to Thursday, from 9 am - 6 pm.

Customer Care

Contact Us Anytime