Due to the current situation related to the coronavirus, we understand you may need to change your travel plans. To get the latest info, contact the property you booked to check if they can accommodate you. You can also visit our Help Center for support with making changes to your booking.

Due to the current circumstances, it may take us longer than usual to respond to any questions you send us. Thanks for your patience.

Frequently Asked Questions


Reasons to Book From HoldInn?

What is included in the room price?

The room price includes all facilities listed in the room descriptions. Click on the room name to see the facilities. Move your cursor over the text in the “ Conditions” to see what else included. Your account and the confirmation email have such information as well.

Can I book a room without a credit card?

Valid credit card is required for some hotels to guarantee your room reservation. However, there is a growing number of hotels are guaranteed booking without a credit card. You can also have someone else’s permission to book via their credit card. In such case please note the cardholder’s name and confirm that you have permission to use this card in the “Special Requests” box.

How to verify my reservation is confirmed?

Just follow booking instructions till you complete requirement. You will get the Booking Number on confirmation receipt. You can manage your booking and view it from your account at holdinn.com Moreover, you will receive a confirmation email including all of your booking details.

Can I change or cancel my booking through holdinn.com?

You can manage your booking through My Bookings. You can also cancel your booking as well but remember that hotel might apply the cancellation policy, so you should check the “hotel cancellation policy” in your booking receipt.

Can i see the hotel contact information?

In the hotel page, we show general hotel contact information in the property detail page. After you book the room we provide all contact details in your booking receipt. You can also have the details from your account at My Bookings

Are there any hidden costs?

Absolutely NOT, holdinn.com does not apply any service fees, and rooms booking cost will be clearly displayed for available rooms after you specify the dates.

Will my credit card be charged?

Most of hotels payment at check-in, however, some hotels may charge in advance depending on the hotel’s policy, so you should check policies in the hotel page.

Can I get extra beds or cribs in the room?

Hotel Policy and hotel details express any extra costs for extras. Any extra charges are not included in the booking cost. You can contact us or the hotel to verify extra requirement before booking. You may add extra requirements in “Special Requests” box during the online booking process.

Who can join the HAP?

Everybody is welcomed, anyone who is interested can be a partner with holdinn.com and earn money. Participate now in HAP and enjoy the benefits of offering the best hotel bookings for visitors and followers.

How do I sign up?

Just login in your HoldInn.com as a customer, go to the Holdinn's Affiliate Partner program (HAP), read and accept the Affiliate Partner agreement.

Is joining HAP a free?

Absolutely,Signing up for Holdinn.com Affiliate Partner Program (HAP) is completely FREE. If you need any further help regarding sign up process, please use contact us form from the homepage footer.

Is it possible to join HAP without a website?

Yes, of course, it is possible to participate in HAP without a website. You can share the links via Whatsapp blog, email, social media, and any other means.

Can I add the link from any page on www.holdInn.com? Will it work properly?

After you login, definitely, you can add any link for any page such as homepage, specific city page or any page as it offers higher conversion results. Make sure you get the shared pages URL from the sharing tools in your account at Holdinn.com.

How can I earn money with HoldInn Affiliate Partner Program (HAP)?

We will pay you a commission for your affiliate hotel bookings. You will get the commission for new and recurrent booking according to the commission structure.

When I’ll get paid?

Payment would be on a monthly basis when reaching the minimum commission payout according to the commission payout criteria.

How to increase my commission income?

Placing affiliate links in larger traffic on websites, social media, and blogs. More booking from your affiliate is more commission you earn. The higher booking amount from your affiliate is the higher earned commission.

Does HAP require a specific time or specific length?

No, you are free to work whenever you want. We provide assistance to support and advise you on how to affiliate more revenue based on targeted country, city etc.

What is the User Reward earning structure?

The User Reward earning structure is based on the actions performed on the site. The reward is for hotels' feedback, uploading feedback photos, asking and/or answering forum travel questions, writing travel blogs, sharing holdinn.com with friends, doing any contribution, or booking from the site would be rewarded. The more the use of the site the more the reward would be. The User Reward structure details are here.

How to be enrolled in the User Reward?

Only create an account with holdinn.com. After you log-in to your account, you will be able to earn the User Reward in many ways. The User Rewards that you have earned would appear as points.

How can I redeem my earned Reward?

When your earned User Reward is reached the redeemable number of points, you will be able to convert it to discounts on your subsequent bookings or other rewards. Send an email to support@holdinn.com with your account email ID, to get the reward.

How do I keep track of my points?

When you login in holdinn.com, you will find the summary on your dashboard. Navigate through your account for details. You can keep track of all your earned points in your account.

How to be enrolled in Holdinn Genius?

Only create an account with holdinn.com Use the Code or update your reference company from profile.

Why do I have to use the code or update my reference company to see Holdinn Genius?

Because it is a Genius and provided to the only targeted audience.

How can I get this Holdinn Genius?

Use the code or update your reference company from your profile and will be able to see your Holdinn Genius offered to you.

How long will the Holdinn Genius last?

Current offers and new Holdinn Genius are added continually.

What are the factors that Holdinn Genius is based on?

It is provided based on many factors including customer work, customer frequent bookings, and other factors.


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