Due to the current situation related to the coronavirus, we understand you may need to change your travel plans. To get the latest info, contact the property you booked to check if they can accommodate you. You can also visit our Help Center for support with making changes to your booking.

Due to the current circumstances, it may take us longer than usual to respond to any questions you send us. Thanks for your patience.

Frequently Asked Questions


Reasons to Book From HoldInn?

What is included in the room price?

The room price includes all facilities listed in the room descriptions. Click on the room name to see the facilities. Move your cursor over the text in the “ Conditions” to see what else included. Your account and the confirmation email have such information as well.

Can I book a room without a credit card?

Valid credit card is required for some hotels to guarantee your room reservation. However, there is a growing number of hotels are guaranteed booking without a credit card. You can also have someone else’s permission to book via their credit card. In such case please note the cardholder’s name and confirm that you have permission to use this card in the “Special Requests” box.

How to verify my reservation is confirmed?

Just follow booking instructions till you complete requirement. You will get the Booking Number on confirmation receipt. You can manage your booking and view it from your account at holdinn.com Moreover, you will receive a confirmation email including all of your booking details.

Can I change or cancel my booking through holdinn.com?

You can manage your booking through My Bookings. You can also cancel your booking as well but remember that hotel might apply the cancellation policy, so you should check the “hotel cancellation policy” in your booking receipt.

Can i see the hotel contact information?

In the hotel page, we show general hotel contact information in the property detail page. After you book the room we provide all contact details in your booking receipt. You can also have the details from your account at My Bookings

Are there any hidden costs?

Absolutely NOT, holdinn.com does not apply any service fees, and rooms booking cost will be clearly displayed for available rooms after you specify the dates.

Will my credit card be charged?

Most of hotels payment at check-in, however, some hotels may charge in advance depending on the hotel’s policy, so you should check policies in the hotel page.

Can I get extra beds or cribs in the room?

Hotel Policy and hotel details express any extra costs for extras. Any extra charges are not included in the booking cost. You can contact us or the hotel to verify extra requirement before booking. You may add extra requirements in “Special Requests” box during the online booking process.

Who can join the Holdinn Affiliate?

Everybody is welcomed. Anyone interested can register in holdinn.com Affiliate Program and earn money. Participate now in Holdinn Affiliate and enjoy the benefits of getting commissions from hotels.

How do I sign up?

Just login in your HoldInn.com as a customer, go to the Holdinn's Affiliate Partner program, read and accept the Affiliate Partner Agreement.

If you need any further help regarding the sign-up process, please use the contact us form from the homepage footer.

Is joining Holdinn Affiliate free?

Absolutely yes, Signing up for Holdinn.com Affiliate Program is completely FREE. If you need any further help regarding the sign-up process, please use the contact us form from the homepage footer.

Is it possible to join the Holdinn Affiliate without a website?

Yes, of course, it is possible to participate in the Holdinn Affiliate without a website. You can share the discount code and/or links via Whatsapp blog, email, social media, and any other means.


Can I add the link from any page on www.holdInn.com? Will it work properly?

After you log in, you can share any link from the homepage, specific city page, or any hotel page. Make sure you get the shared page URL from the sharing tools in your account at holdinn.com. Click here for more information about Holddinn Affiliate - Sharing options.

How can I earn money with the HoldInn Affiliate Program?

You will get paid commission from hotels through the holdinn.com platform. You will get the commission from hotels for new and recurring bookings.


When will I get paid?

From your account at holdinn.com, you can track your affiliate commission status. You will get paid for due commissions monthly when reaching the minimum commission payout according to the commission payout criteria.


How to increase my commission income?

More booking from your affiliate is the more commission you earn. The higher the booking amount from your affiliate is the higher commission you earn. Increase booking by placing affiliate links in larger traffic on websites, social media, and blogs. 


Does the Holdinn Affiliate require work to be a specific time or specific length?

No, you are free to work whenever you want. We provide you the supporting tools to affiliate more revenue based on the booking gone through your affiliates.

How will I get paid?

Transferred to your account according to the authorized transfer methods at the time of transfer.

What are the sharing options?

You can share a discount code, URLs, Banners, and widgets.
check the sharing options page.

What is the User Reward earning structure?

The User Reward earning structure is based on the actions performed on the site. The reward is for hotels' feedback, uploading feedback photos, asking and/or answering forum travel questions, writing travel blogs, sharing holdinn.com with friends, doing any contribution, or booking from the site would be rewarded. The more the use of the site the more the reward would be. The User Reward structure details are here.

How to be enrolled in the User Reward?

Only create an account with holdinn.com. After you log-in to your account, you will be able to earn the User Reward in many ways. The User Rewards that you have earned would appear as points.

How can I redeem my earned Reward?

When your earned User Reward is reached the redeemable number of points, you will be able to convert it to discounts on your subsequent bookings or other rewards. Send an email to support@holdinn.com with your account email ID, to get the reward.

How do I keep track of my points?

When you login in holdinn.com, you will find the summary on your dashboard. Navigate through your account for details. You can keep track of all your earned points in your account.

Why my organization is not listed?

Contact your HR department

How to be enrolled in Holdinn Genius?

Only create an account with holdinn.com Use the Code or update your reference company from profile.

Why do I have to use the code or update my reference company to see Holdinn Genius?

Because it is a Genius and provided to the only targeted audience.

How can I get this Holdinn Genius?

Use the code or update your reference company from your profile and will be able to see your Holdinn Genius offered to you.

How long will the Holdinn Genius last?

Current offers and new Holdinn Genius are added continually.

What are the factors that Holdinn Genius is based on?

It is provided based on many factors including customer work, customer frequent bookings, and other factors.

How I can create an account?

From the main menu click on login,will have the option to log in or to create an account

What is Groups Booking for Business?

Groups & Booking for Business is a B2B and B2C platform for hotels booking for business based on tenders.

Who can use Groups & Booking for Business?

Anyone whether an individual or a corporation looking to book 5 rooms or more, frequent booking, banquets, or meeting spaces. Types of businesses who may need such services:

      1. Travel Agents
      2. Tour Operator
      3. Destination Management Company (DMC).
      4. Meetings, Incentives, Conferences, and Exhibitions/Events (MICE) companies
      5. Group Travel Organizers
      6. Event Management Companies.
      7. Government administrations
      8. Any Company needs Group Booking, Frequent booking, Banquets, or Meeting spaces.

How Can I use Groups & Booking for Business?

If you have an account login and/or just start filling up the form and you will create a user account.If you have an account login and/or just start filling up the form and you will create a user account.

How Can I use Groups & Booking for Business?

If you have an account login and/or just start filling up the form and you will create a user account.

Is holdinn.com an intermediary or an online travel agency?

No, holdinn.com is not an intermediary nor a travel agency. Holdinn.com runs users' Request for Quotation for hotels booking for business directly from the hotels.


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